Refund policy

Returns, Refunds & Exchanges Policy

Last updated: 5/1/2026

Thank you for shopping with us! Because our products are made-to-order through our print partner, we have a slightly different policy than traditional retail stores. Please read carefully.

Order Processing

All items are custom-made once your order is placed. This means:

Orders typically take 2–7 business days to be produced before shipping
Once production begins, orders cannot be canceled or changed

Returns & Exchanges

Due to the custom nature of print-on-demand products, we do not accept returns or exchanges for:

Incorrect size selection
Buyer’s remorse
Preference changes

Please double-check sizing charts and product details before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives:

Damaged
Defective
Misprinted
Incorrect (wrong item received)

We’ve got you covered.

To request a replacement or refund:

Contact us within 7 days of delivery
Include:
- Your order number
- Clear photos of the issue (showing the product and problem)

Once reviewed, we will:

Send a free replacement, OR
Issue a full refund, depending on the situation

Refunds (if applicable)

Refunds are only issued for:

Items that arrive damaged or defective
Orders that are lost in transit (confirmed by the carrier)

Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

We do not offer traditional exchanges. If there is an issue with your item, we will replace it at no cost.

Shipping Issues

If your package is marked delivered but not received, please check with your local carrier or neighbors first
We are not responsible for incorrect shipping addresses provided at checkout
If an order is returned due to an address issue, the customer is responsible for reshipping costs